IT'S THE EXTRA THINGS
There was this, and then there was trying to reach the airport for my flight in time. I wasn't in the driver's seat, and didn't have any control. Fortunately my driver did. He took extra care to get me to the airport in time, and with less than a minute to spare, I slipped through the airplane door just as it closed behind me.
As nice as this driver was and helped me get to the airport in time, he also showed great customer service to other passengers on the bus. I had no spare change and didn't have time to tip, but I did get his name and will most assuredly let his supervisors know he provided such great customer service. And maybe better than that, I can pay forward the same kind of kindness, going out of my way to help someone out next time I see someone in need.
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