GO TO THE TOP
Don't waste your time with the person who is not in charge. Find the person in power, and make your pitch to them. This is true for most anything you are involved in. I was on the phone for over an hour today, told my story four times, and I was still no closer to getting a resolve. Unfortunately I wasn't talking to the person who could resolve my situation. My friend was looking for a new place to live, but because she was working with a third party, (not the decision maker) she lost out. So go straight to the top. Get the person who can actually make a decision, hopefully one in your favor.
photo credit by Nirzar Pangarkar from unsplash