Never Say No
Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterward to explain that it was not possible. — Cesar Ritz, hotelier
One of the businesses we own, www.travelenvogue.com represents the owners of fractional ownership clubs, including the Ritz Carlton Club formerly in Bachelor Gulch, CO and currently in St Thomas and Aspen CO. I have always been impressed by the brand they have built and the lengths they go to ensure everyone of their employees lives and breathes the manifesto set out by the company. It is this kind of dedication to excellence and building customer loyalty that has earned them the stellar reputation of luxury and making everything possible when you stay at a Ritz property.
People are willing to pay more, and stay loyal to your brand when you deliver the kind of service that Cesar Ritz states in his quote above. So the next time a customer says “Can you……….., say yes, I will do everything in my power to deliver!”